How often can you increase the rent?

Rent cannot be increased at intervals of less than 12 months. Landlords must give tenants at least eight weeks’ written notice of a rent increase. In a fixed-term lease, the increase date must be outside the term dates.

How will you find the perfect tenant/s for my property?

Our leasing consultant will meet all potential tenants when conducting open homes for the property. Our leasing team will then closely assess whether the property will be a right fit for those who have applied for the property. Once the applications have been processed and the references have been called for each, we take all applications to the owner, who will decide which applicant to approve of living at the property.

How many routines can be conducted yearly?

A landlord is allowed to inspect a property twice every 12 months. The landlord can also conduct an inspection within the first month of the tenancy and within the last month.

What maintenance is the tenant responsible for, and what is the landlord responsible for?

If there is a noticeable impact or damage that has occurred during a tenancy, it usually falls under the tenant. General upkeep, such as a globe, also falls under the tenant. If the damage falls under general wear and tears due to ageing, this will fall under an owner to repair. However, maintenance can always be a grey area, so it is best to ask your property manager first.

How much notice must a tenant provide if they are on a periodic tenancy?

A periodic lease is a month to month. In the ACT, tenants are only required to give 21 days’ notice in writing.

What is the process if my tenant requests to keep a pet at the property?

If the tenant requests to keep a pet at the property, they must write to the lessor to ask for consent. If the lessor refuses to consent, they will be required to apply to the ACT Civil and Administrative Tribunal for approval.

Privacy Policy - Hayman Partners

Privacy Policy

Last updated: October 2025

At Hayman Partners, we are committed to protecting your personal information and privacy. This policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Purpose and Scope

This policy applies to all personal information collected and handled by Hayman Partners, including from clients, prospective clients, property seekers, suppliers, contractors and job applicants.

It governs how we manage your personal data across sales, property management and marketing functions.

2. What is Personal Information?

Personal information is any data or opinion that identifies you or can reasonably identify you. This includes names, contact details, employment and rental history, banking information, and in some cases, sensitive details such as health or criminal history.

3. Why We Collect Personal Information

We collect personal information for reasons such as:

Delivering real estate services (sales, leasing, property management)
Processing applications and agreements
Communicating with you effectively
Complying with legal obligations
Marketing relevant services or events (you can opt out at any time)
Employment, recruitment, and contractor engagement

4. Types of Information We Collect

What we collect depends on your relationship with us, and may include:

Clients: ID documents, financials, tenancy history, contact details
Job applicants: Resume, references, medical history, qualifications
Suppliers: Business records, ABN, payment information
Property seekers: Enquiries, applications, references
Sensitive information: Only collected with consent, or as required by law

5. How We Collect Personal Information

We collect personal information directly and indirectly, including:

Forms, phone calls, in-person, email or online platforms
Agency agreements and rental applications
Third-party providers such as property platforms or tenancy databases
Surveillance footage and digital analytics (e.g. cookies and IP logs)

Where reasonable, we collect directly from you. If you provide information about someone else (e.g. co-tenant, referee), you confirm they consent.

6. Use and Disclosure of Information

We use personal information strictly for relevant purposes or where required by law. Examples include:

Verifying tenancy applications
Arranging repairs and maintenance
Providing references to other agents
Lodging bond or tenancy tribunal documentation

We may disclose information to:

Lessors, tradespeople, tenancy databases
Insurers, solicitors, debt collectors or courts
Regulatory or government bodies
Overseas service providers (including the Philippines), where necessary for our operations

All third parties are expected to comply with the APPs.

7. Direct Marketing

We may contact you with marketing information relevant to your interests. You can opt out at any time by emailing admin@haymanpartners.com.au or using unsubscribe links in emails.

8. Access and Correction

You may request access to or correction of your personal information at any time by contacting our Privacy Officer. If we deny access or correction, we’ll explain why and let you know your complaint options.

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. When personal data is no longer required, we destroy or de-identify it, unless legally obligated to retain it.

10. Privacy Complaints

If you believe your privacy has been breached, contact our Privacy Officer. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Policy Updates

This Privacy Policy may be updated periodically. The latest version is always available on our website.

Contact: Privacy Officer

Phone: 02 6282 4488
Email: admin@haymanpartners.com.au
Post: Hayman Partners, 12/20 Curtin Place, Curtin ACT 2605

Policy