Why Hayman Partners Are the Experts in DFAT/Defence Property Management.

Posted in Insights November 13th 2025

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Managing your property while you’re posted overseas comes with unique challenges. At Hayman Partners, we specialise in Canberra property management for DFAT, Defence and diplomatic clients, combining precision, compliance, and personal service to deliver complete peace of mind.

Specialist Expertise for Overseas Posting Properties

Our Director of Property Management, Thomas Hathaway, leads our posting property division with over a decade of Canberra real estate experience. As a Board Member of REIACT (Real Estate Institute of the ACT), Thomas is recognised for his deep understanding of the Residential Tenancies Act 1997 and the compliance obligations that come with managing diplomatic and government-leased properties.

His expertise is reflected in the meticulous training and procedures followed by our entire Property Management team, ensuring that every property meets ACT legislative requirements and departmental posting standards.

In short: we don’t just manage your property, we protect your peace of mind.

Personalised Care for Overseas Owners

Your Canberra property isn’t just an asset, it’s your home. We tailor every management plan to your personal circumstances, focusing on:

• Compliance and protection under the Residential Tenancies Act 1997

• Regular communication while you’re abroad

• Proactive maintenance and ongoing presentation

• Respect for your home as if you were returning tomorrow

Direct Communication, Anywhere in the World

We know how important it is to stay connected while you’re posted overseas. That’s why your Property Manager is contactable directly via mobile and WhatsApp, ensuring you can reach us easily, regardless of time zones. Expect prompt replies, transparent updates, and a consistent point of contact throughout your tenancy.

Ongoing Oversight and Maintenance

The ACT’s tenancy legislation limits formal inspections to two per year, but we go further. Our gardening and maintenance team conduct monthly visits, acting as an extra set of eyes and ears on the ground. They provide regular updates on the property’s presentation, identify minor issues early, and ensure the home remains well cared for between official inspections.

Detailed Condition Reporting

Every ingoing and outgoing inspection includes an extensive photographic record — typically three times more images than the industry norm. This level of detail safeguards both the owner and tenant, prevents disputes, and upholds the property’s long-term condition.

Experts in Diplomatic and Defence Leases

Our experience extends beyond standard tenancies. Hayman Partners maintains a strategic partnership with a relocation specialist skilled in managing diplomatic, Defence, and embassy-related leases. Together, we ensure seamless transitions for international arrivals and departing tenants, managing privacy, security, and compliance requirements with discretion and professionalism.

What Our Clients Say

“Thomas and the team at Hayman Partners have exceeded our expectations, expertly navigating DFAT requirements and keeping our property in impeccable condition. Their professionalism and attention to detail are second to none.”
— DFAT Property Owner, Canberra

“We faced numerous challenges due to the unique nature of our diplomatic tenancy, but Hayman Partners handled everything efficiently and kept us fully informed. We always felt our home was in safe hands.”
— Defence Family, posted overseas

Why Owners Choose Hayman Partners

• Specialist knowledge of DFAT, Defence, and diplomatic lease requirements

• Canberra-based expertise with strong legislative understanding

• Hands-on, personalised service from a dedicated Property Manager

• Legislative compliance under the Residential Tenancies Act 1997

• Transparent communication and reporting at every stage

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Need a Property Manager You Can Trust While Abroad?

If you’re being posted overseas or interstate, partner with Canberra’s trusted experts in diplomatic property management.

Call (02) 6282 4488 or visit haymanpartners.com.au to speak with our Property Management team today.

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Frequently Asked Questions (FAQ)

What is DFAT property management?

DFAT property management refers to the specialised handling of homes owned by Department of Foreign Affairs and Trade employees while they’re stationed overseas. It requires knowledge of departmental lease requirements, strict compliance with the Residential Tenancies Act 1997, and precise communication with both tenants and owners abroad.

How does Hayman Partners support Defence and diplomatic clients?

We manage everything from tenant selection to maintenance, inspections and reporting, while ensuring compliance with both Defence Housing and DFAT standards. Our team provides regular updates and direct communication via WhatsApp or phone so you’re always informed, wherever you’re posted.

What happens if repairs or maintenance are needed while I’m overseas?

If maintenance is required, we coordinate trusted local tradespeople and handle approvals on your behalf. All work is logged, photographed, and communicated clearly, ensuring transparency and accountability.

How often are inspections carried out?

By law, only two formal inspections can occur per year under the Residential Tenancies Act. However, our in-house gardening and maintenance team conducts monthly check-ins, providing an additional safeguard and proactive monitoring.

Do you manage properties for other government departments?

Yes. Alongside DFAT and Defence postings, we also manage properties for employees of other federal departments and embassies requiring professional, compliant management in Canberra.

For a confidential discussion about your property management needs, contact Hayman Partners today on (02) 6282 4488.